There are a few errors that may be present based upon the candidate's unique assessment experience. Here we discuss some of the most common errors, why they might appear, and how to resolve.
Click here to jump directly to 'How to Resolve'
Error: "Uh oh! Something went wrong."
Why it might appear:
1. The candidate accidentally closed the assessment browser window.
2. The candidate experienced an intermittent loss of internet.
3. The candidate refreshed the assessment browser window.
Error: Hmm, that's not quite right.
Why it might appear:
1. The candidate has browser extensions that conflict with the assessment.
2. The candidate's browser is out of date.
3. Javascript is not enabled.
4. The candidate has slow internet or high latency.
Error: 404 - Oops! Page not found.
Why it might appear:
1. The candidate's assessment link was revoked.
2. The candidate's profile was deleted in PrevueHub.
3. The assessment link was not copied correctly.
How to Resolve Assessment Errors
- Navigate to the Candidate Profile.
- Scroll down to the 'Prevue Assessments' area and click Options.
- Click 'Troubleshoot'
- Select from one of the available options:
5. Click 'Resolve Issue'