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  3. Frequently Asked Questions

I'm not receiving notifications from the Prevue Hub system. How can I ensure I am notified?

The Prevue Hub has the following logic for notification:

1. If a person was invited using 'Send Assessment' and 'Areas Covered' was selected, the user who initiated the invitation will be notified.

2. If a person was invited using 'Send Assessment' and 'Position' was selected, the notified user of the Position will be notified.

To note:

  • If a person was invited via a self-registration link, the notified user of the Position will be notified.

To change who is the notified user of a Position, please follow our guide on How to Change Position Email Notifications.

To check if your Notifications are working correctly:

1. Navigate to Settings - Emails to see a history of outgoing emails from the system. If notifications were sent, this will hold a record of when it was sent and who it was sent to.
2. Go to the Position that the candidate was linked to (if assessment was sent via Position) and ensure there is a user listed in the appropriate notification reason.