Not Receiving Prevue Hub Notifications

How Notifications Are Sent

Prevue Hub sends notifications based on the invitation type.

If the assessment was sent using Send Assessment

The notification depends on what was selected:

• Areas Covered selected:
  The user who sent the assessment invitation will be notified.
• Position selected:
  The notified user assigned to that Position will be notified.

If the candidate used a self-registration link

If a candidate was invited through a self-registration link, the notified user assigned to the Position will be notified.

How to Check Notification History

To confirm whether a notification was sent:

1. Go to Settings.
2. Select Emails.
3. Review the outgoing email history.

If a notification was sent, you will see:

• When it was sent
• Who it was sent to
• The email details

How to Check the Position Notification User

If the assessment was linked to a Position, check that the correct user is assigned to receive notifications.

To check this:

1. Go to the candidate’s linked Position.
2. Review the notification settings for that Position.
3. Make sure a user is listed for the appropriate notification type.

Need to Change the Notified User?

To update who receives notifications for a Position, follow the guide: How to Change Position Email Notifications.