---
title: Candidate Assessment Errors
description: There are a few errors that may be present based upon the candidate's unique assessment experience. Here we discuss some of the most common errors, why they might appear, and how to resolve.
---
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# Candidate Assessment Errors
## Common assessment errors, why they may appear, and how to resolve them in Prevue Hub.
[Click here to jump directly to 'How to Resolve'](https://help.prevuehr.com/candidate-assessment-errors#How-to-resolve-error)
### **Error:** "Uh oh! Something went wrong."
#### This error may appear if the candidate:
- Closed the assessment browser window
- Lost internet connection during the assessment
- Refreshed the assessment browser window
---
### **Error: Hmm, that's not quite right.**
#### This error may appear if the candidate:
- Has browser extensions interfering with the assessment
- Is using an outdated browser
- Does not have JavaScript enabled
- Has slow internet or high latency
---
### Error: 404 - Oops! Page not found.
#### This error may appear if:
- The assessment link was revoked
- The candidate profile was deleted in Prevue Hub
- The assessment link was copied incorrectly
---
### Error: Time is up! ( Early Timer )
This error may appear if the assessment timer ended earlier than expected.
Common causes include:
- Slow internet or high latency
- Temporary loss of internet connection
- An outdated browser
---
### How to Resolve an Assessment Error
To troubleshoot an assessment error:
1. Go to the candidate’s **Candidate Profile**.
2. Scroll to the **Prevue Assessments** section.
3. Click **Options**.
4. Select **Troubleshoot**.
5. Choose the appropriate troubleshooting option.
6. Click **Resolve Issue**.
### If the Timer Ended Early
For timer-related issues, you may need to:
1. Reset the section causing the error.
2. Revoke the assessment.
3. Resend only the missing sections to the candidate.
This is the most common resolution for early timer issues.
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