Candidate Assessment Errors

Error: "Uh oh! Something went wrong."

This error may appear if the candidate:

• Closed the assessment browser window
• Lost internet connection during the assessment
• Refreshed the assessment browser window

Error: Hmm, that's not quite right.

This error may appear if the candidate:

• Has browser extensions interfering with the assessment
• Is using an outdated browser
• Does not have JavaScript enabled
• Has slow internet or high latency

Error: 404 - Oops! Page not found.

This error may appear if:

• The assessment link was revoked
• The candidate profile was deleted in Prevue Hub
• The assessment link was copied incorrectly

Error: Time is up! ( Early Timer )

Common causes include:

• Slow internet or high latency
• Temporary loss of internet connection
• An outdated browser

How to Resolve an Assessment Error

To troubleshoot an assessment error:

1. Go to the candidate’s Candidate Profile.
2. Scroll to the Prevue Assessments section.
3. Click Options.
4. Select Troubleshoot.
5. Choose the appropriate troubleshooting option.
6. Click Resolve Issue.

If the Timer Ended Early

For timer-related issues, you may need to:

1. Reset the section causing the error.
2. Revoke the assessment.
3. Resend only the missing sections to the candidate.

This is the most common resolution for early timer issues.